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  1. Premier Technologies - making customer interactions work

    With over 20 years of experience, Premier Technologies is one of Australia?s most skilled providers of customer contact centre solutions. Premier delivers its ...
    CRM3
    IVR2
    online chat2
    CTI2
    call centre2
    speech recognition1
    interactive voice response1
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    eCRM1
    bill pay1
    email management1
    workforce management1
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    computer telephony integration1
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    agent training1
    outbound call centre1
    agent monitoring1
    remote agent1
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    web pay1
    call centre optimisation1
    outbound call management1
    workforce optimisation1
    About Premier Technologies0
    agent simulation training0
    inbound customer management0
    outbound customer management0
    outbound email management0
    remote telephony agent0

    www.premier.com.au - 2009-03-10

  2. Red-Phoenix - Computer Telephony Integration for Business and Personal Use

    Red Phoenix, LLP was established in late 2001 with the mission of developing innovative Computer Telephony Integration (CTI) solutions for business and personal ...
    Planning4
    Wireless4
    Schedule2
    Call center2
    Forecast2
    Messaging2
    Help desk2
    simon2
    workforce2
    digital signage2
    Real-time2
    Contact center2
    Call Centre2
    Scheduling Software1
    Workforce Management1
    Dashboards1
    Contact Centre1
    Employee Communications1
    LED Displays1
    Scorecards1
    WFM1
    Alerting1
    workforce optimization1
    WFO1
    Wallboards1
    Virtual Contact Center1
    Agent Performance1
    symon1
    workforce optimisation1

    www.red-phoenix.com - 2009-02-06

part.1 contact center2 contact centre1 call center2 freelance4 crm3 customer service3 symon1 editor3

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